Billing Policy

Billing FAQs

Q. Can I get copies of my invoice?
A. Absolutely. Invoices can be emailed at your request. Contact the VasserPro billing department at sales@vasserpro.com.

Q. How can I update my credit/debit card?
A. Credit/debit cards can be updated by accessing your Billing area for VasserPro. Just enter your email used for login and click the "Need a Password?" link if it is your first time logging in.

Q. How can I cancel my account?
A. Give us a call at 1-888-678-9015, let us know you would like to cancel, and we'll cancel it right away.

Q. Can I change my billing date?
A. Yes. Contact us at sales@vasserpro.com.

Q. Can you split payments between two cards?
A. No. VasserPro requires each payment to be charged to one card only.

Q. Can I pay by check instead?
A. Yes. However, checks must be paid in US dollars and issued from a US bank. Payment by check is only accepted for prepayment of six months subscription services or greater, or as a final payment to close the account.

Q. Can I put my account on hold?
A. Sure. VasserPro provides services on a continuing basis, so customers are free to cancel their account at any time and then start back up any time. However, if you put your account on hold for more than 90 days, your data is at risk of being lost.

Q. Can I decrease my monthly payment?
A. Yes. By disabling additional services (such as additional user seats) or lengthening the billing period (from monthly to biannually for example) your monthly bill may decrease. Contact us if you would like to change the billing period.

Q. When is my next bill date?
A. All billing information can be viewed in the Billing area for VasserPro. Just enter your email used for login and click the "Need a Password?" link if it is your first time logging in.

Q. How can I make a payment?
A. Payments are deducted automatically from the credit/debit card on file. For payment by check, contact sales@vasserpro.com.

Q. What forms of payment can I use?
A. VasserPro currently American Express, MasterCard, Discover, Visa credit and debit cards, and check. Checks must be paid in US dollars and issued from a US bank and are for subscriptions of six months or greater only.

Q. Why was I was double charged this month.
A. Chances are the credit/debit card charge from the previous month declined and did not clear until this month. Questions can be sent to sales@vasserpro.com.

Q. Why was I charged an additional amount other than my monthly subscription?
A. Most likely it is for an additional service such as additional users or other one-time services. Questions can be sent to sales@vasserpro.com.

Q. I haven't been using the system, so why am I getting billed?
A. VasserPro does not bill based on usage. Much like your cable company that provides you the ability to watch your favorite channels, VasserPro provides you the ability to login to an amazing pool service business management system to help you build your business. Whether you choose to take advantage of the software is up to you.

General Billing

Following is VasserPro's billing policy all customers must comply with. Usage of VasserPro services/products constitutes customer's acceptance of this billing policy:

• All accounts are set up on a prepay basis. Payment must be received by VasserPro before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees.
• All International clients must pay by credit/debit card. VasserPro does not accept international checks.
• Customers are responsible for keeping all credit/debit card details and contact information current.
• All recurring subscription are automatically invoiced and charged to the credit/debit card on file. This includes monthly, quarterly and annual charges.
• Subscription billing is based on availability of products and services, not usage.
• For specific details regarding banking institution's treatment of credit/debit card authorizations, please contact the credit/debit card provider.

Subscription Billing

Billing cycles begin upon invoicing. Once invoiced, each customer is given access to VasserPro to the remaining term of the billing cycle. Refunds of subscription fees will not be given. Customers are not required to use products or services during the cycle. Customers are free to close accounts at any time without any termination charges or fees. In event of cancellation, VasserPro will not pro-rate any portion of unused subscription services, and all outstanding invoices must be paid in full.

Billing Disputes

As a current or prior customer of VasserPro, each customer agrees to provide VasserPro 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. VasserPro must be the first option in billing disputes. Should VasserPro receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before VasserPro has been given a chance to resolve the issue, VasserPro has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, VasserPro retains the right to collect on any rendered services or fees that are due. VasserPro will submit any disputed amounts to a collection agency. Once a chargeback has been received, VasserPro will immediately suspend the account until the matter is resolved.

Payment Methods

VasserPro accepts payments via credit/debit card. Payment by any other means, such as by check, is on a per customer basis and must be agreed to by VasserPro. Checks must be paid in US dollars and issued from a US bank. Payment by check is only accepted for prepayment of six months or greater subscription services or as a final payment to close the account. VasserPro currently accepts American Express, MasterCard, Discover, and Visa credit/debit cards.

Billing Cycle

• Credit/debit card billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date. If the credit/debit card is declined, VasserPro will attempt to charge the card on file for 30 days.
• Late Fee: All accounts more than 30 days past due may be assessed a late fee. No less than three attempts to contact the customer will be made before any late fee is assessed.
• Delinquent Accounts: All accounts 30 days past due will be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
• Deactivation: After an account is delinquent 90 days, it will be deactivated. Once deactivated, the customer will not be able to recover any files. The account record and delinquent balance is then submitted to a third-party collection agency.

Fees

• Late Fee: VasserPro may assess a $15.00 late fee for accounts 30 days past due.
• Chargebacks: If a customer initiates a chargeback, VasserPro may assess a $50.00 processing fee for each individual chargeback.
• Returned Checks: VasserPro may assess a $50.00 processing fee on all returned checks.
• Collections Fee: In the event an account is submitted to a third-party collections service, a $15.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
• E-check Fee: Payments via e-check may be assessed a $25.00 processing fee at the time of the transaction.
• Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Free Trial

VasserPro reserves the right to request a credit card number before allowing access to the software which will be processed upon completion of a free trial period if a free trial is requested.

Cancellations

Cancellations must be made verbally through a VasserPro representative. E-mail requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a VasserPro representative will create a cancellation request. Each customer will receive an email confirmation upon the cancellation of the account. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Regarding cancellation:

• Closing an account with VasserPro cannot be done by simply canceling the credit/debit card. VasserPro will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a VasserPro representative to ensure account closure.
• Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation any outstanding balance must be settled before closing of an account is possible. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collections service.

Refunds

VasserPro will not issue any refunds outside the explicit terms of the agreement, whether in full or prorated.